Services industry is characterized by
ongoing support to the customers in order to meet their ever evolving and
highly dynamic needs and wants.
Talking specifically about Mobile app
development segment – This segment requires the vendors to not just develop
highly customized and engaging user designs under their mobile app development
services umbrella but also to provide support post the delivery of the
applications.
The Mobile apps development companies in
India are evolving to include strong infrastructure and back-end operations to
provide strong customer support service in addition to the front-end app
development teams. The need of the hour is to solutions that are scalable in
future since this industry is still under a growing path where needs and wants
of the customers evolve very rapidly.
Mobile apps development service providers in Delhi have built separate infrastructure and have invested in building
customer support teams for the applications that are developed by them to have
high degree of scalability parameter.
Whereas front-end apps are built with the
tools and technology that are latest and efficient the customer support side
requires strong market research and intelligence capabilities to keep eye on
the value added services that could be provided in addition to the development
services since long-term profitability for the service providers would depend
on what extra they can provide as compared to their competitors.
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