Services industry is characterized by ongoing support to the customers in order to meet their ever evolving and highly dynamic needs and wants.
Talking specifically about Mobile app development segment – This segment requires the vendors to not just develop highly customized and engaging user designs under their mobile app development services umbrella but also to provide support post the delivery of the applications.
The Mobile apps development companies in India are evolving to include strong infrastructure and back-end operations to provide strong customer support service in addition to the front-end app development teams. The need of the hour is to solutions that are scalable in future since this industry is still under a growing path where needs and wants of the customers evolve very rapidly.
Mobile apps development service providers in Delhi have built separate infrastructure and have invested in building customer support teams for the applications that are developed by them to have high degree of scalability parameter.
Whereas front-end apps are built with the tools and technology that are latest and efficient the customer support side requires strong market research and intelligence capabilities to keep eye on the value added services that could be provided in addition to the development services since long-term profitability for the service providers would depend on what extra they can provide as compared to their competitors.